TELECONSULTATION

Chest and Heart Symptoms

• Severe or crushing chest pain.
• Chest pain spreading to the jaw, neck, shoulder or arm.
• Sudden severe shortness of breath.
• Collapse or loss of consciousness.
• Palpitations associated with dizziness or fainting.

Stroke Symptoms

• Sudden weakness or numbness of the face, arm or leg.
• Difficulty speaking or understanding speech.
• Sudden confusion.
• Sudden loss of balance.
• Sudden severe headache unlike your usual headaches.
• Sudden loss of vision.

Breathing Problems

• Severe difficulty breathing.
• Lips or fingers turning blue or grey.
• Unable to speak because of breathlessness.
• Severe asthma attack not relieved by inhalers.

Serious Injuries

• Major falls with inability to move.
• Suspected broken bones with deformity.
• Head injury with vomiting, confusion or drowsiness.
• Deep cuts with heavy bleeding that does not stop.
• Burns involving large areas of the body, the face or the airway.

Severe Abdominal Problems

• Severe abdominal pain.
• Persistent vomiting and unable to keep fluids down.
• Vomiting blood.
• Passing black or bloody stools.
• Severe dehydration.

Severe Infection

• High fever with confusion or drowsiness.
• Severe neck stiffness.
• Persistent seizures.
• Very sleepy or difficult to wake up.

Allergic Reactions

• Swelling of the face, lips or tongue.
• Difficulty breathing after exposure to food, medication or insect bites.
• Widespread rash associated with breathing difficulty.

Pregnancy Emergencies

• Heavy vaginal bleeding.
• Severe abdominal pain during pregnancy.
• Reduced fetal movements.
• Labour with complications.

Mental Health Emergencies

• Thoughts of harming yourself or others.
• Violent behaviour.
• Severe confusion or hallucinations.
• Sudden inability to care for yourself safely.

If you are unsure whether your condition is an emergency, it is safer to seek immediate medical attention rather than wait for a teleconsultation.

Conditions Generally Suitable for Teleconsultation

Depending on the doctor’s assessment, teleconsultation may be appropriate for:

• Common cold.
• Mild cough.
• Sore throat.
• Mild fever.
• Seasonal allergies.
• Mild skin rashes.
• Insect bites.
• Medication refills for stable chronic conditions.
• Review of laboratory results.
• Follow-up consultations.
• Mild urinary symptoms.
• Mild diarrhoea without dehydration.
• Medical advice and counselling.

The doctor may still recommend an in-person clinic visit or hospital assessment if your condition cannot be safely managed through telemedicine.

Requirements for the Video Consultation

To allow the doctor to examine you as accurately as possible:

• Join the consultation on time.
• Be in a quiet environment.
• Ensure there is good lighting so your face and any affected body part can be clearly seen.
• Use a stable internet connection.
• Keep your phone or device fully charged.
• Position the camera steadily.
• Be prepared to show any affected area if requested by the doctor.
• Have your identification available if verification is required.
• Have your current medications available if possible.
• If you have home medical devices (such as a thermometer, blood pressure monitor, pulse oximeter or glucometer), have the readings ready.

For your safety, please remain at the location you have provided throughout the consultation unless there is an emergency.

During the Consultation

The doctor will:

• Confirm your identity.
• Verify your current location.
• Review your symptoms.
• Assess whether teleconsultation remains appropriate.
• Advise if an in-person consultation or hospital visit is necessary.

If at any point your condition appears more serious than initially described, the consultation may be stopped, and you will be advised to seek urgent medical care immediately.

Consultation Fees

Please note:

• Teleconsultations are charged based on the consultation time.
• Additional charges may apply for medical reports, medications, medical certificates, delivery of medications, laboratory tests or other services.
• Payment arrangements will be explained before or immediately after the consultation.